ADA / Accessibility Statement

Effective Date: 01/22/2025

FlightLane Black (“Company,” “we,” “our”) is committed to providing respectful, safe, and professional transportation services to all passengers, including individuals with disabilities. This Accessibility Statement outlines our approach to accessibility in compliance with applicable laws and CPUC/TCP requirements.


1. GENERAL COMMITMENT

We strive to accommodate passengers with disabilities to the fullest extent possible within the capabilities of our vehicle and operational structure. As a TCP‑licensed pre‑arranged transportation provider, we are not classified as a public transit system or common carrier, but we maintain high standards of courtesy and accessibility.


2. VEHICLE ACCESSIBILITY

2.1 Mobility Assistance

Our Executive SUV is not a wheelchair‑lift or ramp‑equipped vehicle. Passengers who use mobility devices must be able to transfer into the vehicle with or without assistance from their companion.

2.2 Folding Wheelchairs & Mobility Devices

We can accommodate folding wheelchairs, walkers, and compact mobility devices as long as they can be safely stored in the cargo area.

2.3 Non‑Folding or Powered Mobility Devices

Non‑folding wheelchairs, large powered chairs, and scooters may not fit safely inside the vehicle. Passengers should confirm dimensions in advance.


3. SERVICE ANIMALS

Service animals are always welcome in accordance with ADA guidelines. No additional fees apply.

Emotional support animals, therapy animals, and pets are governed by the Company’s Pet & Service Animal Policy.


4. ASSISTANCE PROVIDED BY THE CHAUFFEUR

4.1 Reasonable Assistance

Chauffeurs may provide reasonable assistance such as:

  • opening doors,
  • providing a steady arm for balance,
  • loading folding mobility devices,
  • assisting with luggage.

4.2 Limitations

Chauffeurs may not perform tasks that compromise safety, including:

  • lifting passengers,
  • carrying passengers,
  • operating powered mobility devices,
  • performing medical assistance.

5. COMMUNICATION & ACCOMMODATION REQUESTS

Passengers are encouraged to notify us of any accessibility needs at the time of booking so we can prepare accordingly.

We will make reasonable efforts to accommodate requests within the limits of vehicle capability, safety, and CPUC/TCP regulations.


6. WEBSITE ACCESSIBILITY

We aim to maintain a website that is accessible and usable for all visitors. If you encounter any accessibility barriers on our website, please contact us so we can address the issue promptly.


7. LIMITATIONS OF SERVICE

As a single‑vehicle, pre‑arranged TCP operator, we may not be able to accommodate all accessibility needs. If we are unable to safely or reasonably provide service, we will communicate this clearly and respectfully.


8. CONTACT INFORMATION

If you have questions about accessibility or need assistance with a booking, please contact us using the information provided on our website or in your confirmation email.


9. ACCEPTANCE OF THIS POLICY

By booking or using our services, you acknowledge that you have read, understood, and agree to this ADA / Accessibility Statement.

Scroll to Top