Effective Date: January 22, 2025
FlightLane Black (“Company,” “we,” “our,” or “us”) provides pre‑arranged executive transportation. By booking our services, the Client (“you”) agrees to the following terms.
1. General Principles
Cancellations affect chauffeur scheduling, fleet allocation, and operational planning. This policy ensures fairness and protects pre‑arranged service commitments.
2. Standard Cancellation Windows
Point‑to‑Point & Airport/FBO Transfers
- More than 24 hours before pickup: No cancellation fee.
- Less than 24 hours before pickup: Billed at 100% of the quoted fare.
Hourly Charters
- More than 48 hours before start time: No cancellation fee.
- Less than 48 hours before start time: Billed at 100% of the minimum hourly requirement.
3. Special Events & Peak Periods
For high‑demand dates, special events, or large bookings, the Company may require:
- extended cancellation windows,
- non‑refundable deposits, or
- pay‑in‑full terms.
These conditions will be disclosed at the time of booking.
4. No‑Shows
A reservation is considered a no‑show when:
- the chauffeur arrives at the confirmed pickup location,
- the grace period expires, and
- the Client cannot be reached.
No‑shows are billed at 100% of the fare or minimum hourly requirement, plus any incurred wait‑time, tolls, parking, or airport/FBO fees.
5. Airport & FBO Reservations
5.1 Flight Delays
If accurate flight information is provided, we adjust chauffeur dispatch based on real‑time flight status. Standard cancellation rules apply if you cancel after dispatch.
5.2 Canceled or Diverted Flights
If your flight is canceled or diverted, notify us as soon as possible.
- Before chauffeur dispatch: No cancellation fee.
- After chauffeur dispatch: Late cancellation rules apply; the trip may be billed in full.